Customer Care Advisor

Are you customer-focused, proactive, and ready to be the first point of contact for our clients?

At TVH, we're looking for a Customer Care Advisor who delivers fast, personal, and high-quality service that makes customers feel supported, valued, and understood. With your problem-solving mindset and customer-first attitude, you help us create long-term partnerships and memorable customer experiences.

As a Customer Care Advisor, you'll:

• Be the first line of support for customer questions, requests, and complaints via multiple channels.

• Take ownership of a defined set of customers, ensuring they always receive timely and adequate support.

• Process customer data and documentation accurately in our systems (e.g. import/export).

• Spot growth opportunities and share insights with sales colleagues to support account planning.

• Guide customers in using our eCommerce platform effectively and autonomously.

• Represent TVH at fairs and events, strengthening customer relationships and showcasing our product portfolio.

• Proactively sell or cross-sell based on your product knowledge, and involve specialized colleagues when needed.

• Contribute ideas to improve processes, tools, and the way we work together.

• Support colleagues by sharing your knowledge and insights.

• You're a strong communicator with a customer-first mindset.

• You're solution-driven, persistent, and proactive.

• You can organize your work, set priorities, and handle multiple requests at once.

• You're a true team player, open to collaboration and knowledge sharing.

• You have good language skills (Dutch required, English/French a plus).

• Previous customer care experience is an advantage, but not a must — your attitude is key.

• A competitive salary with benefits tailored to your needs.

• A healthy work-life balance with a hybrid schedule.

• An encouraging, supportive team with an infectious "We Are One" can-do mentality.

• A people-centric culture where your well-being (fitness & mental health) truly matter.

• Opportunities for professional growth, with access to LinkedIn Learning, in-house and external training, and clear career pathways.

TVH is a global business with a family atmosphere, where people are at the center of everything we do. We value clarity, mutual respect, kindness, and open communication. Our colleagues are down-to-earth, easy to connect with, and always open to new ideas.

TVH is a worldwide specialist in parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. With over 60 years of expertise and a strong drive for innovation, we've grown into an international market leader — and we're not stopping anytime soon.